Frequently Asked Questions
Shipping & Returns
We require an electronic “paper trail” for all changes made after your initial order is placed.You may make changes to such things as quantity, shipping method, or shipping address by going to the Change Order Request page. Please note that some changes cannot be made after certain stages in the production process — for instance, the quantity cannot be changed once your job has been printed.
Most of the time, we ship you slightly more than you ordered, free of charge. On occasion, we ship slightly fewer pieces than you ordered. Printing industry trade standards allow for underages of up to 5%. If you plan to send your print order to a mailing list or need a guaranteed quantity, we recommend that you order 5% over the minimum quantity you need.
Our standard service is quite fast. For most products we ship your order within 4 days after you approve your proof online, via FedEx Ground. In most parts of the country, that means you will have your order in about 6-10 days. If you want to receive your order faster, select one of our faster handling options or upgraded shipping options when you place your order.
Most orders will be shipped within 4 business days after you approve your proof online. Please check the specific product ordering page for available turnaround times. Shipping by FedEx takes from 1 to 5 business days to get to you depending on your location.
Other Questions
A multi pass colour printer takes four cycles to place each of the colours onto the transfer drum and then finally onto the page. This is a slower and older technology than a single pass colour printer which prints each colour straight onto the page in one single pass.
A refilled cartridge has only the toner replaced and reuses the old components of the cartridge. This can lead to reduced image quality and cartridge related issues.
A compatible toner cartridge is a new cartridge that is made by a third party not the genuine manufacturer. It may or may not use genuine internal components depending on the company.
The genuine product will have the manufacturers’ logo and trade mark on the box. Non genuine cartridges are generally in a plain looking box and can have the words, “ for use in, compatible with.”